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As a part of our long-term developement strategy, the company management decided in 2006 that is necessary to implement a quality management system according to SR EN ISO 9001:2001
Implementing this system creates the tools for the management to better control the delivery process carried out in society and making the best decisions based on client needs and expectation and through which the company ensures that customers achieve their needs and requirements, in full respect for the laws and regulations in an efficient way.
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The system of quality management shall pursue the following goals:
- Ensure the company capability to provide services to meet customer requirements in compliance with laws and regulations applicable;
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Increase customer satisfaction by providing services that meet and exceed its expectations, ensured through continuous improvement of the system;
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Communication and awareness of staff on policy and quality objectives set by management at the highest level;
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Ensuring efficiency and effectiveness of service planning conducted by the company.
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